Support and Help
Welcome to the [Your Logistics Company Name] Support and Help page. We are committed to providing exceptional customer service and support. If you need assistance or have any questions, please refer to the information below for help.
1. Contact Us
Our support team is here to assist you. You can reach us through the following methods:
- Email: support@directlaneshipping.com
- Phone:
- Address: Albany, New York
2. Frequently Asked Questions (FAQs)
Here are some of the most common questions we receive:
- How do I track my shipment? You can track your shipment using the tracking number provided in your confirmation email. Visit our Tracking to enter your tracking number and view the status of your shipment.
- What should I do if my shipment is delayed? If your shipment is delayed, please contact our support team at support@directlaneshipping.com or for assistance. We will investigate the issue and provide an update as soon as possible.
- How can I change my delivery address? To change your delivery address, please contact our support team before your shipment is dispatched. We will do our best to accommodate your request.
- How do I file a claim for lost or damaged goods? If you need to file a claim for lost or damaged goods, please contact our support team with your shipment details and any relevant documentation. We will guide you through the claims process.
3. Support Hours
Our support team is available during the following hours:
- Monday to Friday: 9:00 AM - 6:00 PM Pacific Time (PT)
- Saturday: 10:00 AM - 4:00 PM Pacific Time (PT)
- Sunday: Closed
4. Online Support Resources
For additional help, you may find the following resources useful:
- About Us - Access articles and guides on various topics.
- Contact Form - Submit a request directly through our online form.
5. Feedback
Your feedback is important to us. If you have any suggestions or comments about our support services, please let us know by sending an email to support@directlaneshipping.com.
